Calling Electronic Healthcare Systems

These are some examples of situations where you should call Electronic Healthcare Systems for assistance:

• The system is down.
• End of Day or End of Month did not properly complete.
• Receiving error messages in the program.

When you call, you should be at your computer and have your documentation at hand. Be prepared to give the following information:

• Any messages that appeared on your screen.
• A description of what happened and what you were doing when the problem occurred. If other users are experiencing the same problem.
• A description of how you tried to solve the problem.
• Any reference numbers the application displayed.
• The version number of the software that you are using. (if requested)
• The hardware that you are using, including network hardware. (if requested)
• The operating system that you are using and network software. (if requested)

Address, Phone & Fax Numbers
USA
Electronic Healthcare Systems, Inc.
1310 Freedom Crider Road
Freedom, PA 15042
Telephone: 724-436-5011
Fax: 724-774-3502
Email: ehssales@ehscommerce.net