Fax Back System

In order to improve the quality of our customer support, we have implemented a Fax Back system.  Please help us follow our plans through by complying with the following guidelines when handling a support issue. Please use our Service Request Form to fax any problems or questions you may have.

Be aware of your environment. Know who has been on your computer. If someone is making a change, ask how it will affect your system. Be aware of other products and third party vendors.

When faxing a request, please note the program name on your request. The name of the program may be accessed by clicking on Help and then about. The program will appear with an (.exe) at the end.

When you fax information, you should include any documentation you have including:

A description of what happened and what you were doing when the problem occurred.

A description of how you tried to solve the problem.

Any reference numbers the application displayed.

The version number of the software that you are using. (if requested)

The hardware that you are using. (if requested)

The operating system that you are using and network software. (if requested)

We will assign a staff member to assist you with your inquiry and to contact via phone or e-mail regarding your situation. Only emergency situations will interfere with the progress of you request. The Fax Back System enables us to:

Closely monitor support requests.

Assign personnel to specific inquiries.

Track and identify problems/programs/applications

Evaluate customer performance.

Target customers for training.

Control and maintain application upgrades.